Zero to cloud
in 100 days, not quarters.
RBCL is a business consulting and software services firm built around Microsoft Dynamics 365 - pairing ERP implementation and Hypercare with process advisory, custom application development and Azure cloud, so strategy and systems move together.
A consulting partner that stays through the whole lifecycle.
RBCL is a business consulting and software services firm delivering end-to-end digital transformation across the Microsoft Business Applications ecosystem - from Dynamics AX2012 and D365 Finance & Operations, to IT infrastructure, cloud migration, custom application development and data analytics.
We're one of the technology consulting firms where bold thinking, inspired people and a passion for results come together - helping clients across India and the Gulf attract talent, secure their systems and put Dynamics to work.
Productive Solutions
We put Microsoft Dynamics to work for you effectively, tuned to how your business actually runs.
Excellent Track Record
Spotless delivery, driven by experienced resources who've shipped this before, not learning on your project.
Specialised by Industry
Solution packs built for each industry and micro-vertical, so implementation starts closer to done.
Intelligent business applications, deployed and supported.
Every module we implement is backed by the same Hypercare discipline - configuration, migration, training and go-live support under one roof.
One stack, two ways to engage us.
Bring us in to stand a system up, keep us on to run it - most clients start with implementation and move into managed services once they're live.
| Microsoft stack | Implementation | Managed services |
|---|---|---|
| FOD365 Finance & Operations | Fit-gap, configuration, data migration, UAT, go-live | Hypercare, ticket-based support, monthly patching |
| AXDynamics AX 2012 | Upgrade & migration path to D365 F&O | Legacy support, help desk & production fixes |
| BCD365 Business Central | SMB/mid-market ERP rollout & customization | Administration, version upgrades, user support |
| CRD365 Sales & Customer Service | CRM setup, pipelines & service workflows | Configuration changes, adoption & training |
| BIPower BI | Dashboard design & report build-out | Refresh monitoring, new report requests |
| PPPower Platform | Power Apps & Power Automate workflow extensions | Flow maintenance, monitoring & updates |
| FBMicrosoft Fabric | Data platform & lakehouse setup for reporting | Pipeline monitoring & performance tuning |
| LCLifecycle Services (LCS) | Environment provisioning & deployment planning | Environment health monitoring & sign-off support |
| AZMicrosoft Azure | Landing zone setup & cloud migration | Infrastructure monitoring, cost optimization, backups |
Out-of-the-box AI & automation, across every application.
Every app in the Dynamics 365 and Power Platform stack ships with Copilot and automation capabilities natively licensed by Microsoft - our job is configuring, governing and extending them for how your business actually works, not building AI from scratch.
Finance & Operations
- Copilot summaries across Finance, Supply Chain & Production
- Anomaly detection on transactions & journals
- Natural-language queries over operational data
Business Central
- Copilot assistant across finance, sales & inventory
- AI-assisted invoice capture & vendor matching
- Cash flow forecasting suggestions
Sales
- AI-drafted, context-aware sales emails
- Deal summaries pulled from CRM & email/meeting signals
- Conversational intelligence on calls
Customer Service
- Automated case summaries & suggested responses
- Intent detection & knowledge-article matching
- Quality evaluation of agent interactions
Field Service
- AI-assisted technician scheduling & dispatch
- Resource optimization suggestions
- Work order summaries
Project Service Automation
- AI-generated project status reports
- Continuous risk scanning for delays & budget creep
- Faster mobile time & expense entry
Power BI
- Copilot-generated report narratives & DAX
- Natural-language Q&A over datasets
- Automated insight and anomaly callouts
Power Automate
- AI-built flows from plain-language descriptions
- AI Builder models for document & form processing
- Cross-app workflow orchestration
Copilot Studio & agents
- Custom autonomous agents built on top of Dynamics data
- Governed connections into ERP & CRM records
- Human-approval checkpoints for autonomous actions
Availability of specific Copilot and agent features varies by app, licensing tier and release wave - we scope exactly what's usable for your environment during discovery, rather than assuming everything below is switched on by default.
ERP & tools - implementation, integration and development.
Before a system reaches managed services, it has to be built right - here's the delivery scope we cover from kick-off through go-live, across ERP, integrations and custom tooling.
ERP Implementation
- Discovery & fit-gap analysis
- Solution design & blueprinting
- Configuration & setup
- Data migration
- UAT & cutover planning
- Go-live & Hypercare
Upgrades & Migrations
- AX 2012 to D365 upgrade
- Version & release upgrades
- Environment migration
- Global template rollouts
- Localization & tax setup
- Data archival & cleanup
Integrations
- API & web service integration
- Power Automate workflows
- Third-party system integration
- EDI / B2B integration
- Middleware & ESB connectivity
- Real-time & batch data sync
Custom Development
- X++ extensions & customization
- Power Apps development
- Custom workflows
- SSRS & Power BI report builds
- Custom forms & UI
- ISV solution customization
Tools & Platform Setup
- LCS environment provisioning
- Power Platform implementation
- Azure DevOps & CI/CD pipelines
- Data Lake & Fabric setup
- Test automation tooling
- License & environment management
Quality & Testing
- Unit & regression testing
- UAT coordination
- Automated test scripting
- Performance & load testing
- Defect management
- Release readiness sign-off
Managed services, by category.
Once a system is live, support isn't just ticket triage - here's the full scope we cover across an ERP estate.
Application Management
L1-L3 ticket support, break-fix, minor enhancements and change requests under SLA.
Helpdesk & Hypercare
Go-live hand-holding, issue triage and structured escalation to the right specialist.
Performance Monitoring
System health checks, batch job monitoring, SLA and uptime tracking.
Patch & Release Management
Cumulative updates, version upgrades and regression testing before rollout.
Data Management
Master and transactional data governance, cleansing and reconciliation.
Security & Access Management
Role-based access, segregation of duties and audit trail reviews.
Backup & Disaster Recovery
Scheduled backups, failover planning and business continuity testing.
Reporting & BI Management
Report and dashboard maintenance, refresh monitoring and new build requests.
Cost & License Optimization
Azure spend governance and Dynamics 365 license utilization reviews.
ERP Fine-Tuning & Continuous Improvement
Beyond keeping the system running - parameter and workflow optimization, query and batch performance tuning, process re-engineering, and periodic health checks to close the gap between how the system was configured at go-live and how the business actually runs today.
Managed services core capabilities.
Six capability pillars sit behind every support engagement - the operating disciplines that keep a Dynamics 365 estate compliant, visible, secure and continuously improving, not just "up."
D365 ACE Support
- 24x7 support
- Incident & case management
- Root cause analysis & fixes
- Escalation management
- SLA/KPI delivery
- Quality improvement
Legal & Compliance
- Legal documentation
- Language compliance
- Audit fulfilment
- Compliance tracking
- SOX support
- Risk management
Power BI & Analytics
- Executive dashboards
- Operational reporting
- KPI monitoring
- Trend analysis
- SLA analytics
- Efficiency reporting
Security & Privacy
- Auditability
- Data protection
- Privacy compliance
- Access control
- Security governance
- Responsible AI
Site Reliability Engineering
- Monitoring & alerting
- Reliability engineering
- Problem management
- Availability management
- Production support
- Service stability
Continuity & Governance
- Business continuity planning
- Backup readiness
- Knowledge management
- Governance
- Transition management
- Continuous improvement
Five practices, one accountable team.
Advisory, delivery, training, software engineering and cloud infrastructure - each practice can stand alone, or run together as a single business transformation program.
Operational Excellence Advisory
- Business consulting
- Process audit & compliance
- Process optimization
- Governance, risk & internal controls
- Change management
- Program & project management
- Business transformation & digital adoption
- Performance improvement & KPI advisory
Application Lifecycle
- Development lifecycle
- Implementation lifecycle
- Maintenance & support (AMC)
- Upgrade, migration & global rollouts
- Project recovery
- Localization solutions
Training & Capability Building
- Foundational training
- Adaptive training
- Improvement training
- Product training for end users
Software Services
- Custom application development
- Solution integration services & APIs
- Data analytics & Power BI
- Quality assurance & testing
- Legacy system modernization
Cloud & Infrastructure
- Azure cloud migration
- Infrastructure management
- Backup & disaster recovery
- Performance monitoring
- Cost optimization
- Security & access controls
Industry context, not generic templates.
We know your business and your challenges - and bring solution packs shaped for how each sector actually operates.
Government & Public Sector
Transparent processes, service delivery and reporting for public organizations.
View moreRetail, Trading & Distribution
Connected sales, inventory and finance operations across every channel.
View moreIndustrial Manufacturing
Production planning, costing and operational control for industrial teams.
View moreFood & Beverage Manufacturing
Traceable, efficient manufacturing workflows built for quality and scale.
View moreOil & Gas / Petroleum
Reliable asset, supply chain and compliance processes for energy operations.
View moreMedical Devices & Healthcare
Controlled operations, traceability and insight for healthcare organizations.
View moreReal Estate & Facility Management
Coordinate property, leasing and facility operations through one connected view.
View moreYour vision. Your cloud.
As a trusted Cloud Solution Provider, RBCL brings Microsoft Azure's regional footprint and reliability to businesses across India and the Gulf.
Global Dynamics 365 & AX programs, delivered end to end.
Led by a Microsoft Certified Lead Functional Consultant with 14+ years across Finance, Supply Chain, Production and Project Accounting - from presales through Hypercare.
Roads & Transport Authority, Dubai
Finance module enhancement - kick-off, fit-gap, configuration, UAT and go-live. Jul 2025 - present.
Al Shaya Trading Company W.L.L
Project Accounting, Finance & SCM rollout for Al Shaya Enterprises. Jan 2025 - present.
Centific Global Technologies
Project Accounting & Finance implementation. Oct 2023 - Jul 2024.
Connect America / Philips
Finance implementation for Lifeline Connect America. Apr 2022 - Aug 2023.
Philbest Canning Corporation
Finance and Production rollout delivered to RD Corporation. Jun 2021 - Mar 2022.
CBRE Managed Services
Finance support for CBRE's Dallas operations. Dec 2019 - Jul 2020.
Al Rushaid Petroleum Investment Co.
Project Management, Accounting & Production on Dynamics 365. Feb - Jul 2019.
Daifuku & Piolax
Project Accounting and Finance & Production rollouts on AX 2012. 2016 - 2019.
Ready to move from zero to cloud?
Tell us where your Dynamics, cloud or talent gaps are - we'll map a 100-day path to close them.
Frequently asked questions
A few things clients usually ask before we start scoping a Dynamics 365 or IT engagement.
What does "zero to cloud in 100 days" actually mean?+
It's our standard delivery window for a business-ready Dynamics 365 rollout - discovery and fit-gap in the first month, configuration and data migration through day 60, then UAT and go-live by day 100, backed by pre-built roles and reports so we're not starting from a blank slate.
Which Dynamics 365 modules do you implement?+
Finance & Operations, Business Central, Talent, GCC Payroll, Sales, Marketing, Customer Service, Field Service and Project Service Automation, plus legacy AX 2012 and NAV environments and Power BI reporting on top of any of them.
Do you support projects after go-live?+
Yes - every implementation includes a Hypercare period, and we run ongoing AMC support, upgrades, migrations and global rollouts for clients well beyond initial go-live.
Do you build custom software beyond Dynamics configuration?+
Yes. Alongside ERP delivery we build custom applications, integrations and APIs, and data analytics/Power BI layers - plus Azure cloud migration and infrastructure management for the systems that sit around Dynamics.
Which industries and regions do you work in?+
Government and public sector, trading and distribution, industrial manufacturing, food & beverage, oil & gas, medical devices, real estate, IT and financial services - delivered from India with engagements across the UAE, Kuwait, Saudi Arabia, the USA and the Philippines.
How do we get started?+
Send us a short note on what you're trying to fix or launch, and we'll set up a scoping call to map out a roadmap and timeline before any commitment.
Notes from the field.
Short reads on ERP delivery, migrations and reporting from our consulting team.
Planning a 100-day D365 go-live
How pre-built roles and reports compress a typical rollout timeline.
Moving off AX 2012
A practical checklist for scoping a Dynamics 365 upgrade.
Getting more from Power BI
Turning Finance & Operations data into dashboards leadership actually uses.